We are excited to announce a Grimm's pre-order program for our customers! Do you have a Grimm's wishlist, but can't find everything you want in stock? Do you want a hard to find Grimm's item? Then pre-ordering is perfect for you! You can order any Grimm's item from us, regardless of if we typically stock it or not. Read below for more details.
Pre-orders will be accepted periodically - announcements will be made on our social media and in our email newsletter.
Our next pre-order is closing September 5th, 2019.
Pre-orders must be received and paid by the deadline. If you do not receive item(s) within 12 weeks of the deadline, we will offer you the option to a) continue to wait for your item(s) or b) receive a refund.
How to order:
1. Send us an email to email@example.com with your order. Please put GRIMM'S PRE-ORDER in the subject line.
2. For each item in your order, please indicate the name and item number according to the Grimm's website (note - item numbers will appear when you click into the product page).
3. Within 36 hours of receiving your email, we will respond with an invoice. Invoice must be paid by the deadline to ensure your pre-order is placed. If you would like to make a change to your order please email us before you pay.
SHIPPING NOTICE: Most orders will ship for our standard rates ($7.50 for orders under $50, free for orders $50 and over). We anticipate almost all orders shipping for these rates. On the rare chance that an item is bulky or irregularly shaped (such as the giant geometric stacking tower), there may be an additional surcharge not to exceed $12.50. Hawaii and Alaska surcharges may be up to $20. If your order requires a shipping surcharge, you will be invoiced at the time of shipping. Your order will ship once the shipping invoice is paid.
RETURNS: Pre-ordered items cannot be returned.
Questions? Contact us at firstname.lastname@example.org.